Refund & Cancellation Policy

Because every transfer is printed to order from your artwork, all sales are final once production begins. CANCELLATIONS You can cancel for a full refund until your order goes into production. Call 815-250-0934 or email savvycustomtees@gmail.com as soon as possible. Once printing has started, the order can no longer be cancelled. PRINT DEFECTS If your transfers have a print defect caused by us, such as smudging, missing ink, poor adhesion when our press instructions were followed, or the wrong file or size printed, contact us within 7 days of pickup. Please include your order number and clear photos. We will reprint the affected transfers at no charge, or issue a refund or store credit if a reprint is not possible. We may ask you to return the defective transfers. NOT COVERED We cannot offer reprints or refunds for: - Artwork problems in the file you uploaded (low resolution, spelling errors, unwanted backgrounds, wrong size chosen) - Color differences between your screen and the printed transfer - Transfers pressed without following our application instructions, or on unsuitable fabrics - Damage to garments during pressing - Orders not picked up within 30 days REFUNDS Approved refunds go back to the original payment method. Please allow 5 to 10 business days for the credit to appear.